I have requested cancellation of my (yet to be shipped) order but every request has been met with refusal. When asked where my order was, they said it was ''in the warehouse.'' When I asked again the next week, they told me that ''we have reached out to our managers to find your order.'' A few days after that, they tell me that my order has been shipped out and the tracker is not updating. For the past 3 weeks, any inquiry I have made about my order has been met with deflection. What is even more comical is their customer support team which has been running me around in circles feeding me laughable excuses. I placed an order on June 20th and as of today (July 9th) - my order hasn't even been picked up by DHL.
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I have never regretted a decision more in my life. In either scenario your return issue will be closed within 14 days of our receiving of the return package from you.After reading reviews from reddit and being influenced from my friends, I decided to bite the bullet and purchase a pair of jeans as well as a couple of shirts from MNML. If however the return is found not eligible for refund, we will courier the same back to you. Once approved as an eligible return, we will issue your refund (Bank Transfer) or store credit (as the case may be) of the appropriate amount within 7-10 days. In such cases, MNML Lifestyle will do its best to repair or replace the item under our extensive one-year Warranty (applicable only on watches). What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn? Once it is worn or sized or the tags/factory tape has been removed, MNML Lifestyle will not accept the returned item. If your answer to either question is “no” then the watch or jewellery item must be repackaged immediately in order to be eligible for a return.
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To ensure a smooth return process, please inspect your watch or jewellery item as soon as it arrives. You can use the box the items arrived in or another box if you prefer Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box.
#Mnml la return policy free#
Currently you are responsible for returning your item to us, this will be changed very soon offering free returns to all of our customers.įirstly, Raise a return request from here In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines.
#Mnml la return policy full#
MNML Lifestyle OFFER A HASSLE FREE RETURNS POLICYĪny new item can be returned for a full refund, store credit or exchange within 14 days of delivery subject to our terms and exchange of items will delivered in 7-10 working days We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. If unfortunately you have to cancel an order, please do so within 12 hours of placing the order by contacting us at by logging into your MNML Lifestyle account.